All users of Mobile Spy are required to accept all the terms and conditions outlined on this page along with the User Legal Agreement when creating your account and upon purchase.
It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. Mobile Spy does not collect any information from your phone other than the information required for the product's successful operation. Your private information is safe with us.
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AUTOMATIC LICENSE RENEWAL
At the point where you made your Mobile Spy purchase and selected Automatic Renewal, you hereby agree that you will be automatically billed upon the end of your license interval that you selected:
- Quarterly: every three (3) months
- Semi-Annually: every six (6) months
- Annually: every twelve (12) months
If at any time, you can cancel your license plan. When this occurs, your automatic billing license plan will be terminated and your Mobile Spy account will be disabled effective immediately. Please be aware that once you enter a new license plan billing cycle, refunds will not be given for that new time period.
CANCELING YOUR AUTOMATIC LICENSE RENEWAL
To cancel your automatic license plan renewal, please contact Retina-X Studios by either submitting a support ticket at the Retina-X Studios Helpdesk or by calling our support staff at 1-888-475-5345 seven (7) days a week from 9am to 5pm EST.
Please be aware that when you cancel your automatic license plan renewal, your Mobile Spy account will be disabled at that time from further use. It is recommended once you cancel your billing license plan to remove Mobile Spy from all devices associated with your account.
As with all competitors, we do not issue refunds for simply changing your mind. If you experience technical issues with our software, we will work with you to resolve these issues in a timely manner. If these issues cannot be resolved in a timely manner, a refund of the purchase price will be issued if the software is proven defective. We reserve the right to refund an order and discontinue support and service if you are threatening us or we determine you are using the service for disallowed purposes.
Mobile Spy is designed only to be used to monitor your child or employee. Retina-X Studios defines each as:
- Child: Your own legal child that is under the legal age of 18 (as defined by US law). The child must be monitored using a compatible phone that you own. Unless you are the legal guardian thereof, you cannot monitor a child if you hold one of the following relationships:
- Brother / Sister
- Step-Brother / Step-Sister
- Aunt / Uncle
- Cousin / Nephew
- Grandfather / Grandmother
- Great-Grandfather / Great-Grandmother
- Employee: Your employee at a company you own OR an employee at the same company as you and you have managerial responsibilities for. The employee must be monitored using a compatible phone owned by the company and issued to the employee under your company’s policies regarding company phones.
Mobile Spy cannot be used to monitor any other individuals (such as a spouse, friend, significant other, etc.) over the legal age of 18 without that party’s expressed written notarized consent. Without this consent, it would violate the terms you agreed to at the point of purchase and be subject to immediate termination without reimbursement.
Customers are made aware by the documentation on this web site that, as the owner of the phone to be monitored, unrestricted physical access to the phone to be monitored is required. Unrestricted physical access is defined as:
- Customer has access to the device while the device is in their hands.
- Customer has all passwords, pass codes, lock screen codes, etc. to unlock the device to gain access.
If a customer purchases this software and does not have unrestricted physical access to the phone to be monitored, refunds will not be issued due to this situation.
As it pertains to jailbreaking an iPhone and/or iPad, Retina-X Studios is not responsible for this process or assisting in this process as it is not a Retina-X Studios product or service. The Compatibility page on this web site clearly outlines that all iPhones and/or iPads must be jailbroken prior to installation and also, at the point of purchase, the customer agrees to this requirement. It is the customer’s responsibility to jailbreak their iPhone or iPad on their own prior to purchasing the software. Refunds will not be issued to any customer who is either unable or unwilling to jailbreak their iPhone and/or iPad.
Also, refunds will not be given for any incompatibility issues. Incompatibility situations would include:
- The phone to be monitored is running an operating system version that is not supported outlined on this web site’s Compatibility page.
- A customer chooses (at their own discretion) to upgrade the phone they wish to monitor and the new desired phone to be monitored is running an operating system version that is not supported outlined on this web site’s Compatibility page.
- The customer’s underage child / employee upgrades the operating system version on their phone (irrespective to the owner’s wishes) to an operating system version that is not supported outlined on this web site’s Compatibility page.
The Compatibility page in this web site outlines all of the compatible operating systems and versions the program supports so that proposed customers thinking of purchasing the Mobile Spy software will know which phone models and operating system versions are compatible prior to purchase.
Refunds are not issued if your child or employee performs a complete reset of the device that will, in turn, remove all installed software from the device including this monitoring software. If your child employee performs a device reset, it is your responsibility to gain access to the device to reinstall our software in order to continue to monitor that individual’s activities. Additionally, if your child or employee either claims to have discovered this software and/or has removed the software against your wishes, a refund will not be issued. As stated previously, it is your responsibility to alert your underage child or employee using a company-issued device that you are monitoring their activities.
Any customer who claims that their purchase was made in error or submitted fraudulent information will forfeit their right to any refund and will be held liable for all charges for the transaction. Our web site has built-in safeguards to prevent one-click purchasing by mistake. Also, if you feel someone has made the purchase using your information, Retina-X Studios requests you contact your bank to submit a fraudulent charge alert so that the bank can contact the appropriate parties to have it resolved.
Please be aware that once you enter a new license plan billing cycle, refunds will not be given for that new time period. If you wish not to renew, please contact us well in advance of the renewal date so that the account can be de-activated and no new charges will incur. It is the customer’s responsibility to keep records on their license plan periods.
Please be aware that all refunds result in immediate discontinuation of services and support.
All sales are final.
All our products are distributed and licensed on an "as is" basis and no warranties or guarantees of any kind are promised by Mobile Spy as to their performance, reliability or suitability to any given task. In no event shall Mobile Spy be liable for any loss of data or ANY DAMAGES OF ANY KIND, financial, physical, emotional or other, which might arise from its use.
It is a federal and state offense in most countries to install monitoring/surveillance software onto a phone which you do not own or have proper authorization to install. It may also be an offense in your jurisdiction to monitor the activities of other individuals. Check all state, federal and local laws before installing any Cell Phone Spy Software such as Mobile Spy. You must always notify a person they are being monitored if they are over age 18. Federal or local law governs the use of some types of software; it is responsibility of the user to follow such laws.
By installing, running, or using any Mobile Spy product or service you agree to the above Policies. In addition you agree that you will follow the Mobile Spy Policies at all times when using a Mobile Spy product or service. Failure to comply with our policies will result in the account being terminated without warning.
SOFTWARE END USER LICENSE AGREEMENT (EULA)
The computer software, artwork, music, and other components included in this product (collectively referred to herein as the "Software") are the copyrighted property of Retina-X Studios, LLC and its licensors (collectively referred to as "REX"). The Software is licensed (not sold) to you, and REX owns all copyright, trade secret, patent and other proprietary rights in the Software. You may use the Software on a single smartphone. You may not: (1) copy (other than once for back-up purposes), distribute, rent, lease or sublicense all or any portion of the Software; (2) modify or prepare derivative works of the Software; (3) transmit the Software over a network, by telephone or electronically using any means, except in the course of your network multi player play of the Software over authorized networks; (4) reverse engineer, decompile or disassemble the Software. You may transfer the Software, but only if the recipient agrees to accept the terms and conditions of this Agreement. If you transfer the Software, you must transfer all components and documentation and erase any copies residing on computer equipment. Your license is automatically terminated if you transfer the Software.
You expressly acknowledge and agree that use of the Software is at your sole risk. Except for the limited ninety (90) day warranty on the media set forth below. While Mobile Spy remains undetected by any known software, it is the user's responsibility to stop programs which might block Mobile Spy on the phone, should this situation arise. Due to the fact that the software is a digital good and registration information can not be reclaimed, we do not give refunds for simply changing your mind. All sales are final. License period starts at time of purchase. Logs older than thirty days are subject to automatic deletion.
REX warrants to the original consumer purchaser that the digital media furnished in this product will be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (as evidenced by your receipt). If the digital media furnished in this product proves to be defective, and provided that the original consumer purchaser returns the media to REX in accordance with the instructions in this paragraph, REX will replace the defective digital media free of charge to the consumer purchaser, if the digital media proves to be defective within the ninety (90) day period following the date of purchase.
Terms are subject to change at any time.
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