How do I signup for Mobile Spy online?
After you have decided to purchase, go to the purchase page. Click the Buy Now link for the billing frequency you would like. Follow the screens and enter the requested information to purchase online. We accept the following credit cards for online purchases.
- American Express
- Bank / Wire Transfer
- Diner's Club
- Pay cash at 7-Eleven
After your order completes you will immediately receive an email containing a link to download your software and instructions for installation/usage.
What charge will show on my card?
The charge for any software on our site will appear as "Avangate.com/retinax.com - +31 88 000 0008."
What is your refund policy?
It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your phone other than the information required for the products' successful operation.
Do you provide technical support?
Yes. After your purchase you will receive a premium software product with step-by-step instructions, updates for life, online and toll-free technical support for life. In the rare case of a problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed.
How do I cancel my subscription?
If you are a previous customer with a subscription and wish to cancel it, just contact us by submitting a support ticket or contacting our 24/7 Live Chat to let us know you wish to cancel. Your subscription will be canceled at that point and no further billing will ensue. It is recommended once you cancel your subscription to remove Mobile Spy from all devices associated with your account.
Do you provide software updates?
Yes. As long as you are a Mobile Spy subscriber you will receive the latest upgrades to the software free of charge. We announce any software upgrades through your online account main page.
Common Technical Support Questions
Does Mobile Spy work on my phone?
Mobile Spy works on any smartphone that runs the Android, iPhone or BlackBerry operating system. A partial list of compatible phones can be found here. When looking at these images in consideration of having a smartphone that will be compatible with Mobile Spy, please be aware that compatiblity means not only the Make / Model of the phone, but also the Firmware / Operating System Version that is running on the phone. All compatible operating system versions are listed in their appropriate sections. Your phone's account must have Internet access to insert logs to your account.
What are the basic steps for installing? / How do I create my account?
No matter which smartphone you have, the first step to monitor your child or employee by installing Mobile Spy is to create your account online. You can do this on your computer. Just go to the registration page and create your trial or full version account according to the instructions on that page. After you have created your account, go to the instructions page in the next question for whichever type of smartphone you have. For more details on registering, see the User Guide.
I have created my account. What's next?
After you create your account, you should visit the installation instructions page for your operating system below. It will describe in detail how to install Mobile Spy directly onto your phone that you plan to monitor.
Why Are My GPS Logs not Being Inserted?
GPS Logs are logged in version 3.0 or later on iPhone, Android, BlackBerry and Symbian devices. Your device MUST have a built-in GPS receiver for GPS tracking to work. Locations are inserted when a GPS signal is available. Mobile Spy can get a location ONLY when the GPS receiver in the phone can receive a location. If no location can be found, then no information can be inserted. Also, if your service provider charges for GPS services, make sure your phone plans have this feature in order for GPS locations to be captured.
How long are my logs stored in my account?
All logs stored on your Mobile Spy account are subject to deletion after thirty (30) days. We encourage customers who wish to keep their logs to back them up into a CSV format file inside the web panel by clicking on the "Download CSV' link on each log page.
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