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Smartphone Spy Software User Guide
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Mobile Spy - User Guide
Below is the online documentation for Mobile Spy.
For additional help, see our frequently asked questions.
Version: 3.0
Platform: iPhone 2.x or Windows Mobile 2003SE/5.0/6.0 or Symbian OS 8/9
Mobile Spy Smartphone Software © 2007-2009 Retina-X Studios, LLC.
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Phone Requirements
Any Smartphone running one of the following operating systems:
Windows Mobile 2003SE / 5.0 / 6.0 or Symbian OS 8.x / 9.x
or Apple iPhone 2.x
Internet Connection Requirements
Carrier which allows the use of GPRS upload (almost every carrier)
The inserted SIM card's account must have Internet access enabled to upload.
Click a link in the outline below to learn more about that phase of the process.
THREE BASIC STEPS TO SETUP AND USAGE OF MOBILE SPY
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1. Register your account to make your username and password.
2. Install the Mobile Spy .cab file to your phone and launch the program.
3. Login to your account after 60 minutes to view logs. Check logs anytime.
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Step 1. Register Your Account - [Details]
After ordering Mobile Spy you will instantly receive an email containing your registration code.
If you have already registered using a trial account, simply go to the registration page and enter your current user info. Then paste your registration code and Submit. The account will become a full version account or be reactivated if your trial expired.
If you have never created a Mobile Spy account, then you will first need to create your username and password by registering. DO NOT USE any spaces or characters other than numbers or letters. Paste your registration number to the appropriate box. You must agree to the legal requirements on the registration page. Then click Submit.
Step 2. Install Mobile Spy - [Details]
After you have registered your account, it's time to install the software to your phone. Go to the appropriate installation instructions page for your operating system.
Each operating system has different instructions for installing the software. Windows Mobile 6.0, Windows Mobile 5.0 / 2003SE, Symbian OS 9.x, Symbian OS 8.x, iPhone 2.x
Step 3. Login to View Logs - [Details]
After you have installed the software you can login SECURELY to your account to view logs anytime. Please allow up to a few hours after installing for logs to show up the first time. Usually the first logs show up after one hour.
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Now that you know a little more about how the process works we will describe each step in more detail. let's begin by registering your account as described below.
If you have already registered using a trial account, simply go to the registration page and enter your current username, password and email. Then paste your registration code, agree to the terms and click Submit. The account will become an active account or be reactivated if your trial had expired.
If you have never created a Mobile Spy account, then you will now need to create your username and password by registering. By registering your account you will create your username and password. To register, go to the Create Account page which is shown below. After you have reached the Create Account page, input data into the following fields.
DO NOT USE any spaces or characters other than numbers or letters for your username and password. Paste your registration number to the appropriate box. You must agree to the legal requirements on the registration page. Then click Submit.
 Login Information
Enter a username / password you wish to use. Up to 60 characters each.
Registration Number
Copy and Paste the registration number from your order email.
Support Email Address
Enter your email address in case we need to email you updates.
Legal Requirements
You must check the box to agree to the Mobile Spy Legal Requirements.
After you have completed all fields, click SUBMIT to create your Mobile Spy account.
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Now that you have registered your account, it's time to install Mobile Spy to your phone. The steps for installation vary depending on which operating system your smartphone is running. To find the steps for your phone, simply click your operating system from the list below.
Not sure which version operating system you have? On Windows Mobile devices, go to Start > Settings > About. On Symbian OS devices, go to Menu > Applications/Tools > About.
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Logging Into Your SECURE Account
When you are ready to login to your account to check logs, enter your username and password into the fields below and click LOGIN. Or you can use the dedicated login page. Be sure to enter your username and password EXACTLY as you did upon account creation. Your username and password are case-sensitive.
Inside Your Account
Once you are inside your account, your screen will look something like the one below. Inside your account there are two groups of links on the left side. Each group contains a specific set of commands. These groups are outlined below.
 Log Viewer
This is where you view all activities. You can select the direction and type of records to view, or view all at once.
Tools
Various log utilities including Search logs by phone number and Clear All Logs. You can also change your password * here or logoff.
The menu at the top of the online control panel also contains links to some of the most commonly used commands.
Log Viewers
Each type of recording is saved into a separate log section for your convenience. All log viewer pages work the same. You can sort results by any column by pressing the sort arrow icon. You can do a global search of logs in your account for any exact phone number. Simply click the Search Logs link in the Tools section of the menu. Then enter your query. Results will be displayed for any matches found in ANY log type!
Deleting Logs
The log files within each viewer page can be deleted by clicking the checkboxes for items you wish to delete, then just click Delete. Additionally you can choose to clear ALL logs by clicking the appropriate link in the Tools / Utilities section of the left menu. Only erase logs if you are sure you want them erased. They cannot be recovered.
Change Password
Changing your password should only be done when you can also change it on the phone. To change your password, go to your online control panel and click the Change Password link in the Tools section at left. Insert the appropriate fields and click submit. Your password will then be changed. Then, bring up the Mobile Spy interface on your phone. Change the password in the program to your new password.
Exporting Logs in CSV
Mobile Spy allows you to save logs to a CSV file. Simply click the CSV link on any viewer page. The results will show in a new window where you can save to any location. This is useful for viewing logs in a spreadsheet program such as Excel, or for a way to see all Text Messages at once.
Removing the Software
You can find the removal instructions for all versions in the following Zip File.
Additional Help
For additional help, please see our Frequently Asked Questions. If you need to contact us please Submit a Support Ticket.
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Smartphone Requirements
Any compatible iPhone, Windows Mobile or Symbian OS based smartphone including many models by Apple, Samsung, Nokia, Motorola, HTC, more
Compatible Phone Carriers
T-Mobile, Sprint, O2, Orange, Verizon, Alltel, AT&T, more
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NOTE: All trademarks on this site are property of their respective owners. These companies are not affiliated
with Mobile-Spy.com in any way. Mentioned trademarks are used solely for the purpose of describing phone
and carrier compatibility for our mobile phone spy software. |
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