It is company policy that our customer databases remain confidential and private. We have not, will not, and
won't ever sell names to "spammers" or other parties who would like to use our databases to
advertise or solicit their products or services. Mobile Spy does not collect any information from your phone
other than the information required for the product's successful operation. Your private information is safe
visitors based on their site usage and avoid delivering irrelevant marketing to visitors.
- Google Analytics: allows us to understand how people interact with the Site, and help us to optimize
Site performance, usability and users' experience.
- Google Adwords: allow us to deliver targeted information to users who look for our Service.
- Retargeter: used to deliver relevant and targeted ads to visitors of our Site by Google, across various
Internet web sites.
- FastSpring: allows us to track which affiliate referred a visitor.
Controlling cookies: You can opt out of cookies at Google Ads
AUTOMATIC LICENSE RENEWAL
At the point where you made your Mobile Spy purchase and selected Automatic Renewal, you hereby agree that
you will be automatically billed upon the end of your license interval that you selected:
- Quarterly: every three (3) months
- Semi-Annually: every six (6) months
- Annually: every twelve (12) months
If at any time, you can cancel your license plan. When this occurs, your automatic billing license plan
will be terminated and your Mobile Spy account will be disabled effective immediately. Please be aware that
once you enter a new license plan billing cycle, refunds will not be given for that new time period.
CANCELING YOUR AUTOMATIC LICENSE RENEWAL
To cancel your automatic license plan renewal, please contact Mobile-Spy.com by either submitting a support
ticket at the at the Mobile-Spy.com Helpdesk or by chatting live with a support
agent on the support page.
Please be aware that when you cancel your automatic license plan renewal, your Mobile Spy account will be
disabled at that time from further use. It is recommended once you cancel your billing license plan to
remove Mobile Spy from all devices associated with your account.
As with all competitors, we do not issue refunds for simply changing your mind. If you experience technical
issues with our software, we will work with you to resolve these issues in a timely manner. If these issues
cannot be resolved in a timely manner, a refund of the purchase price will be issued if the software is
proven defective. We reserve the right to refund an order and discontinue support and service if you are
threatening us or we determine you are using the service for disallowed purposes.
ALLOWED USES POLICY
Mobile Spy is designed only to be used to monitor your underage child or employee. Mobile-Spy.com defines
- Child: Your own legal child that is under the legal age of 18 (as defined by US law). The child must be
monitored using a compatible phone that you own. You cannot monitor a child if you hold one of the
- Brother / Sister
- Step-Brother / Step-Sister
- Step-Father / Step-Mother
- Aunt / Uncle Cousin / Nephew
- Grandfather / Grandmother
- Great-Grandfather / Great-Grandmother
- Employee: Your employee at a company you own OR an employee at the same company as you and you have
managerial responsibilities for. The employee must be monitored using a compatible phone owned by the
company and issued to the employee under your company's policies regarding company phones. The employee
must give consent and be notified they are being monitored before monitoring can begin.
Mobile Spy cannot be used to monitor any other individuals (such as a spouse, friend, significant other,
parolee, probationer, etc.). This would violate the terms you agreed to at the point of purchase and be
subject to immediate termination without reimbursement.
You agree that you will comply fully with all relevant export laws and regulations applicable to you,
including, without limitation, the U.S. Export Administration Regulations if you are a resident of the
United States (collectively referred herein as 'Export Controls'). Without limiting the generality of the
foregoing, you will not, and you will require your representatives not to, export, direct or transfer the
Software, or any direct product thereof, to any destination, person or entity restricted or prohibited by
the Export Controls.
If you are entering into this Agreement on behalf of any agency or instrumentality of the United States
Government, the Software is 'commercial computer software' and 'commercial computer software documentation'
and pursuant to FAR 12.212 or DFARS 227.7202, and their successors, as applicable, use, reproduction, and
disclosure of the Software are governed by the terms of this Agreement.
You agree that you will not (1) intercept, examine or otherwise observe any proprietary communications
protocol used by the Software, whether through the use of a network analyzer, sniffer or other program or
device; or (2) use any type of virus, clock, timer, counter, worm, bot, spider, software lock, drop dead
device, Trojan-horse routing, trap door, time bomb or any other codes, instructions or third-party software
that is designed to provide a means of surreptitious or unauthorized access to, or distort, delete, damage
or disassemble, the Software.
You must be at least 18 years of age to purchase any of our products. You agree that you will not allow any
other party to register your account, install or use the software or account login. The account email
registered to the account must match the account email used during purchase.
Customers are made aware by the documentation on this web site that, as the owner of the phone to be
monitored, unrestricted physical access to the phone to be monitored is required. Unrestricted physical
access is defined as:
- Customer has access to the device while the device is in their hands.
- Customer has all passwords, pass codes, lock screen codes, etc. to unlock the device to gain access.
If a customer purchases this software and does not have unrestricted physical access to the phone to be
monitored, refunds will not be issued due to this situation.
As it pertains to jailbreaking an iPhone and/or iPad, Mobile-Spy.com is not responsible for this process or
assisting in this process as it is not a Mobile-Spy.com product or service. The Compatibility page on this web site clearly outlines that all iPhones and/or
iPads must be jailbroken prior to installation and also, at the point of purchase, the customer agrees to
this requirement. It is the customer's responsibility to jailbreak their iPhone or iPad on their own prior
to purchasing the software. Refunds will not be issued to any customer who is either unable or unwilling to
jailbreak their iPhone and/or iPad.
Also, refunds will not be given for any incompatibility issues. Incompatibility situations would include:
- The phone to be monitored is running an operating system version that is not supported outlined on this
web site's Compatibility page.
- A customer chooses (at their own discretion) to upgrade the phone they wish to monitor and the new
desired phone to be monitored is running an operating system version that is not supported outlined on
this web site's Compatibility page.
- The customer's underage child / employee upgrades the operating system version on their phone
(irrespective to the owner's wishes) to an operating system version that is not supported outlined on this
web site's Compatibility page.
The Compatibility page in this web site outlines all of the compatible
operating systems and versions the program supports so that proposed customers thinking of purchasing Mobile
Spy will know which phone models and operating system versions are compatible prior to purchase.
Refunds are not issued if your child or employee performs a complete reset of the device that will, in
turn, remove all installed software from the device including this monitoring software. If your child
employee performs a device reset, it is your responsibility to gain access to the device to reinstall our
software in order to continue to monitor that individual's activities. As stated previously, it is your
responsibility to alert your underage child or employee using a company-issued device that you are
monitoring their activities.
Any customer who claims that their purchase was made in error or submitted fraudulent information will
forfeit their right to any refund and will be held liable for all charges for the transaction. Our web site
has built-in safeguards to prevent one-click purchasing by mistake. Also, if you feel someone has made the
purchase using your information, Mobile-Spy.com requests you contact your bank to submit a fraudulent charge
alert so that the bank can contact the appropriate parties to have it resolved.
Please be aware that once you enter a new license plan billing cycle, refunds will not be given for that
new time period. If you wish not to renew, please contact us well in advance of the renewal date so that the
account can be de-activated and no new charges will incur. It is the customer's responsibility to keep
information on their license plan periods.
As it pertains to the program’s icon, the icon and notifications cannot be hidden or disabled. The program
is not a hidden program but instead a monitoring software meant for legitimate monitoring by parents or
employers. Refunds will not be given regarding these safeguards.
Please be aware that all refunds result in immediate discontinuation of services and support.
All sales are final.
The price after the trial period is 49.97 USD. If you do not want to continue using this product/service,
you can cancel the new subscription purchase before the trial ends and you will not be charged (we will
email you 5 days before the trial ends to remind you). Otherwise, you will automatically be charged 49.97
USD to continue using the product/service without interruption.
All our products are distributed and licensed on an "as is" basis and no warranties or guarantees
of any kind are promised by Mobile Spy as to their performance, reliability or suitability to any given
task. In no event shall Mobile Spy be liable for any loss of data or ANY DAMAGES OF ANY KIND, financial,
physical, emotional or other, which might arise from its use.
It is a federal and state offense in most countries to install monitoring/surveillance software onto a
phone which you do not own or have proper authorization to install. It may also be an offense in your
jurisdiction to monitor the activities of other individuals. Check all state, federal and local laws before
installing any Cell Phone Monitoring Software such as Mobile Spy. You must always notify a person they are
being monitored. Federal or local law governs the use of some types of software; it is responsibility of the
user to follow such laws.
By installing, running, or using Mobile Spy you agree to the above Policies. In addition you agree that you
will follow the Mobile Spy Policies at all times when using Mobile Spy. Failure to comply with our policies
will result in the account being terminated without warning.
SOFTWARE END USER LICENSE AGREEMENT (EULA)
The smartphone/tablet software, artwork, music, and other components included in this product (collectively
referred to herein as the "Software") are the copyrighted property of Mobile-Spy.com and its
licensors (collectively referred to as "REX"). The Software is licensed (not sold) to you, and REX
owns all copyright, trade secret, patent and other proprietary rights in the Software. You may use the
Software on a single smartphone. You may not: (1) copy (other than once for back-up purposes), distribute,
rent, lease or sublicense all or any portion of the Software; (2) modify or prepare derivative works of the
Software; (3) transmit the Software over a network, by telephone or electronically using any means, except
in the course of your network multi player play of the Software over authorized networks; (4) reverse
engineer, decompile or disassemble the Software. You may transfer the Software, but only if the recipient
agrees to accept the terms and conditions of this Agreement. If you transfer the Software, you must transfer
all components and documentation and erase any copies residing on computer equipment. Your license is
automatically terminated if you transfer the Software.
You expressly acknowledge and agree that use of the Software is at your sole risk. Except for the limited
ninety (90) day warranty on the media set forth below. It is the user's responsibility to stop programs
which might block Mobile Spy on the phone, should this situation arise. Due to the fact that the software is
a digital good and registration information can not be reclaimed, we do not give refunds for simply changing
your mind. All sales are final. License period starts at time of purchase. Logs older than thirty days are
subject to automatic deletion.
REX warrants to the original consumer purchaser that the digital media furnished in this product will be
free from defects in materials and workmanship under normal use for a period of ninety (90) days from the
date of purchase (as evidenced by your receipt). If the digital media furnished in this product proves to be
defective, and provided that the original consumer purchaser returns the media to REX in accordance with the
instructions in this paragraph, REX will replace the defective digital media free of charge to the consumer
purchaser, if the digital media proves to be defective within the ninety (90) day period following the date
Terms are subject to change at any time.
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