Logging Into Your SECURE Account
When you are ready to login to your account to check logs, go to the login page on our website and click the Login button. Or you can use the dedicated login page. Be sure to enter your email address and password EXACTLY as you did upon account creation. Your username and password are case-sensitive.
Inside Your Account
Once you are inside your account, your screen will look something like the one below. Multiple devices can be monitored from within this single web panel.
To select a specific device, click on the pull-down arrow above the chart and select the desired device.
Also, inside your account there are several groups of links in the top bar. Each group contains a specific set of commands. These groups are outlined below.
This takes you to the main screen of the web panel
This displays all of the information about the devices you are currently monitoring
This allows you to change your account settings
This will open up the Live Control Panel (if applicable) for the current device
This tool will allow you to search your logs for specific items / criteria
This menu has options to report your logs, clear them, fetch new logs & view the SMS command formats
The log files within each viewer page can be deleted by clicking the checkboxes for items you wish to delete, then just click Delete. Additionally you can choose to clear ALL logs by clicking the appropriate link in the Tools / Utilities section of the left menu. Only erase logs if you are sure you want them erased. They cannot be recovered.
*** NOTE: All logs are subject to deletion after thirty (30) days. ***
To change your password, go to your online control panel and click the My Settings link in the top section. Insert the appropriate fields and click Change. Your password will then be changed. You do not need to change the password on the device you are monitoring.
Exporting Logs in CSV
Mobile Spy allows you to save logs to a CSV file. Simply click the CSV link on any viewer page. The results will show in a new window where you can save to any location. This is useful for viewing logs in a spreadsheet program such as Excel, or for a way to see all Text Messages at once.
For additional help, please see our Frequently Asked Questions. If you need to contact us please Submit a Support Ticket.
Mobile Spy has the ability to perform remote SMS commands with the monitored device. This allows you to send an SMS message to the device and, depending on which command you send, a particular action will occur. You can remotely lock and unlock the monitored device, instantly retrieve the phone's GPS location and SIM card information, sound an alarm, and wipe the phone's recent activities all from your personal phone! Please note that the command and output of the command will be visible on the monitored device. Simply click on the operating system icon below that corresponds to the device you are monitoring and Mobile Spy version to view the SMS commands for that operating system:
SMS Commands for Mobile Spy Version 6.5 and up
LIVE Control Panel
The LIVE Control Panel feature of Mobile Spy gives you the capability to view the monitored phone's screen live as it is being used, and get instant GPS locations.
In addition, you will have the ability to instantly retrieve phone information, such as SIM information and live GPS locations, instantly from this LIVE panel. And you can remotely lock, unlock, and control the device from your computer or phone's internet browser.
The LIVE Control Panel has the capability to have the logs on the device emailed directly to you at any given time. No more waiting for them to insert to your account!
Email All SMS Messages:
This command will email all of the SMS activity to the email address you have selected.
Email All Call History:
This command will email all of the phone call activity to the email address you have selected.
Email All Contacts:
This command will email all of the contacts on the phone to the email address you have selected.
Current GPS Location:
This command will transmit the phone's current GPS position and the result can be seen in the Status column by clicking on "Click Here For Your Results."
Get SIM Card Info:
This command will transmit the phone's current SIM card information and the result can be seen in the Status column by clicking on "Click Here For Your Results."
SMS From Device:
This command will send an SMS from the monitored device. You will be prompted for the target phone number and SMS message body.
Start / Stop Siren:
This command will enable or disable the alarm siren within Mobile Spy. You can use this siren as a warning alert or if the phone is lost or stolen.
Lock Device / Unlock Device:
This command will lock or unlock the monitored phone to allow or restrict usage.